When you access the Services, you may provide Carggo three types of information, personal, non-personal, and tracking and mobile data (together the “Covered Information”).A. Personal
“Personal information” is individually identifiable information about you, not otherwise available to the public, such as your name, address, phone number, and email address, that you willingly provide us in order to use or pay for our Services. You may provide us personal information when you visit the Website, register as a User, use certain features of our Website platform such as submitting or posting information, making or accepting bookings, and paying for Services you use, and when you request or use one of our other Services.
We collect personal information from Users only when they voluntarily provide it to us. We collect and process such data in order to provide Users access to our Website, tools, and applications and to our Services. We also do so in order to enhance our Website, Carrier App and our ability to provide efficient Services customized to meet your needs and those of other Users. We use personal information to facilitate providing general accounting, billing and administrative services to our Users, to provide you with marketing information about Carggo, to monitor your use of our Services, such as the pages you view and things you click on or search for, and to expedite resolving User complaints and disputes, among other purposes permitted by law.
If you elect to provide us personal information, you consent to its transfer and storage on our servers. If you decline to provide us personal information, you may be prevented from participating in and using some or all our Services. We do not knowingly contact or collect personal information from Users under the age of 18. If you believe we have inadvertently collected such information, please contact us, and we will promptly obtain parental consent or remove the information.B. Non-Personal
You also may provide us non-personal identification information when you access our Services. You may, for example, provide us your browser’s name and its characteristics and enable us to identify your internet service provider, your operating system and IP address, your method of connectivity to the Website, and other similar information.C. Tracking And Mobile Data
In to perform its Services, when you use certain features of Carggo’s Services, in particular our Carrier App, we may receive, collect, store, and process different types of information about your location and that of your assets (e.g. your trucks or your in-transit goods), including not only general information (e.g., IP address, zip code), but also more specific location-related information and truck diagnosis (e.g., GPS-based functionality on mobile devices used to access the Services or specific features of the Services, including tracking Users’ motor carrier vehicles and shipments transported therein, as well as extracting diagnostic information from trucks and other tracked assets).
If you access the Services through a mobile device and you do not want your device to provide us with location-tracking information, you may disable the GPS or other location-tracking functions on your mobile device, provided your device allows you to do this. You expressly consent to the collection, use, processing, disclosure, and retention of all information described herein. If you do not want to provide us with this information, please see your device manufacturer’s instructions for further details
D. Information Collected by Cookies and Other Tracking Technologies
We use various technologies to collect information, including cookies and web beacons. Cookies are small data files stored on your hard drive or in device memory that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits. Web beacons are electronic images that may be used in our Services or emails and help deliver cookies, count visits, and understand usage and campaign effectiveness. For more information about cookies, and how to disable them, please see “Your Choices” below.
E. Advertising and Analytics Services Provided by Others
As explained above, we may track your precise location and that of your assets. You understand and agree that we and/or our agents or service providers may monitor your activities and locations as described above, including your use of the Services. Specifically, you consent to Carggo collecting and using the Covered Information about you and your assets to (i) administer the Services, (ii) electronically locate you or, if applicable, your assets in conjunction with providing you and your customers the Services, (iii) provide information to third-party service providers, wireless carriers, or other persons we engage for the purpose of providing the Services, or in response to a subpoena or other legal process, and (iv) use and share your information and statistics in conjunction with providing you Services. In addition, you consent to Carggo using Covered Information about you and your assets, including contact information and the types of Services that you use, to (i) enforce the terms of the Agreement, (ii) prevent fraud, (iii) respond to regulatory and legal requirements and government inquiries, or in litigation or dispute resolution, (iv) share information with Carggo affiliates in conjunction with the Services, (v) provide you with promotional offers and marketing materials, (vi) administer your account, including for credit and collections purposes, and (vii) disclose such information to your bank or to a third-party collection agency. We may retain your data indefinitely.IV. Acknowledgment
YOU ACKNOWLEDGE AND AGREE YOU ARE RESPONSIBLE FOR (1) ADVISING YOUR CUSTOMERS, EMPLOYEES, AGENTS AND/OR AFFILIATES HOW CARGGO MAY COLLECT, USE, AND DISCLOSE INFORMATION ABOUT THEM AND THEIR ASSETS AND (2) FOR OBTAINING WHATEVER CONSENTS AND WAIVERS FROM THIRD-PARTIES MAY BE NECESSARY IN ORDER FOR CARGGO TO COLLECT, USE, AND DISCLOSE SUCH INFORMATION.V. Sharing Covered Information With Carggo’s Trusted Partners And Vendors
Carggo may share your Covered Information with its trusted partners and/or vendors in order to provide you with Services and relevant advertising and offers. We also may allow trusted partners and/or vendors to collect data through our Services.
Carggo may share your personal information with other companies it engages, including its vendors and contractors, in order to provide you improved Services. Their use of this personal information is limited to these purposes and subject to agreements requiring them to keep the information confidential. Carggo’s trusted partners and vendors provide assurances they take and will take reasonable steps to safeguard the data they hold on your behalf, although data security cannot be guaranteed.
Analytical companies we use or engage may access or allow us to access aggregated data to help Carggo better understand how its Services are used, thus enabling Carggo to expand and enhance its Services. These companies use the data solely on our behalf. They do not share data except in aggregated form.VI. Sharing Covered Information With User’s Clients,
Partners, Contractors And Related Third Parties
Carggo may share your Covered Information with certain User’s commercial partners (such as warehouses, pick-up and delivery locations, motor carriers and shippers, among others) to improve the User’s experience or to enhance the quality and scope of its Services (e.g. allowing shippers to track their shipments; notifying consignees of arriving loads; allowing shipper and carrier Users to share their Covered Information with third-parties, etc.…). Carggo has no control over when and with whom Carriers, Shippers and/or their agents share their Covered Information, and, therefore, Carggo expressly disclaims any liability to you or any third party.VII. Steps To Secure Covered Information: Our Disclaimer
Carggo takes reasonable steps to protect your personal information against unauthorized access or disclosure; however, you understand that privacy cannot be guaranteed on our system, or other systems such as those used in order to provide our Services, because no security or encryption method can be guaranteed to protect information. Accordingly, Carggo expressly disclaims liability to you or any third-party for any claims, loss, damages, or costs resulting from a lack of privacy.VIII. Special-Situation Disclosures
Attn: Head of Legal
1315 Macom DR, STE 104
Naperville, IL 60564