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New York, NY 10036
1315 Macom Dr.
Naperville, IL 60564
Popular Questions and Answers
Driver needs to use the Carggo driver app for status updates and enable GPS starting 2 hours before picking up the load.
When the platform detects you have been detained for more than 2 hours, it will ask you to confirm detention and upload a timestamped BOL using the app's capture tool as proof of POD.
Add detention as an accessorial to your payment request under "additional charges." Upon receiving your POD and invoice through the app, your specialist will verify detention earned using GPS data and will approve your detention provided all requirements are met.
If the shipper disputes your detention, you still get paid as long as the driver used the app for all status updates, waited more than 2 hours, enabled GPS, and uploaded a timestamped BOL to request detention on the Carggo app.
To qualify for guaranteed instant pricing, a shipment must be booked fully on the Carggo platform (or an approved system integration) within 2 to 5 days before pickup. The appointment time must also be scheduled using the Carggo online platform or one of our systems integrations.
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